Frequently Asked Questions
Everything you need to know about our handcrafted jade collections.
Are your jade gemstones authentic and natural?
Yes, all our jewelry features 100% authentic, Grade A natural jade. We never use chemically treated or dyed stones, and each piece comes with a certificate of authenticity upon request.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy for jewelry items?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original, unworn condition with all packaging for a full refund.
How should I care for my jade jewelry?
To maintain its luster, clean your jade with a soft, damp cloth and mild soap. Avoid harsh chemicals, ultrasonic cleaners, or extreme temperature changes which can damage the stone's internal structure.
Do you offer custom jewelry design services?
We do! Our master jewelers can work with you to create a bespoke piece. Please contact our concierge team with your ideas, and we will provide a quote and timeline for your custom design.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.