Returns & Exchanges

At The Jade Jewelers, we want you to be completely captivated by your purchase, which is why we offer a seamless 30-day return policy for all unworn, handcrafted pieces. If your selection doesn't perfectly complement your style, our dedicated team is here to assist with a swift exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully place the jewelry in its original velvet box and protective packaging to ensure it remains secure and scratch-free during transit.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Quality Review and Refund

  Once our gemologists verify the item's condition, we will process your refund or ship your new exchange piece within 5-7 business days.